Cathy
Cappuccino
256![N4:###]
Posts: 1,061
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Post by Cathy on Dec 1, 2008 11:14:23 GMT -5
Please Help! I signed up and paid for my fanclub membership months ago and never received my packet. Someone please address this issue!!!!! Have you tried PMing a moderator? Here is the email address for customer service here: customerservice@jasoncastromusic.com Good luck and don't worry, the people in charge here care about the fans. The issue will be resolved.
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karlasu
Cappuccino
My only regret in life is that I didn't drink enough Champagne.[N4:###]
Posts: 1,372
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Post by karlasu on Dec 1, 2008 11:46:21 GMT -5
Please Help! I signed up and paid for my fanclub membership months ago and never received my packet. Someone please address this issue!!!!! I'll look into this for you.
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Post by McLovin on Dec 1, 2008 14:13:34 GMT -5
Texasmom -- Your fan kit is on the way.
Anyone else who may have a similar issue, PLEASE be sure to contact a mod or send an e-mail to customerservice@jasoncastromusic.com so that it can be corrected. Be sure to include as much info as possible: name, address, the e-mail you used to sign-up, paypal receipt number, etc.
When the store/fan sign-up was first created, it wasn't clear to everyone that you needed to push one more button to connect your membership to the store. It's more obvious now and to my knowledge there haven't been any problems lately, but if you signed up very early on and still haven't received your fan kit, it's very fixable if you let us know!
Thanks
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kittileen
House Blend
JCM Fan # 295
Posts: 14
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Post by kittileen on Jan 9, 2009 8:00:00 GMT -5
How long does it take after sending an email about not getting a fan kit to get a response? I inquired on 12/31/08 and was just wondering.
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Post by McLovin on Jan 9, 2009 14:10:12 GMT -5
Kittileen -- The response is usually pretty quick. I've not heard of anyone not hearing back from the fan club within a day or two. I've looked up your fan club account and forwarded all the information, so you should be hearing something very soon.
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kittileen
House Blend
JCM Fan # 295
Posts: 14
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Post by kittileen on Jan 9, 2009 16:48:45 GMT -5
Thanks so much! I know I waited quite a while before I inquired about the fan kit...so I should be patient!
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Post by meltdownmegan on Jan 12, 2009 15:11:35 GMT -5
[glow=red,2,300][/glow]i will be sure to sign up for the fan club thanks yall ;D
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Post by keahgirl8 on Jan 12, 2009 19:35:48 GMT -5
[glow=red,2,300][/glow]i will be sure to sign up for the fan club thanks yall ;D Awesome! Welcome, my friend!
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Post by jrathatsme on Feb 6, 2009 12:54:09 GMT -5
Just curious I sign up for the fan come when it first started but I was wondering if you can post all the screen names of all the people who have joinned the fan club (fellow fan club members if you will).
I'd love to see who all is in the club.
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Post by JCM on Feb 6, 2009 13:16:48 GMT -5
It wouldn't be appropriate to list the members without their permission, but Fan Club members can reveal their membership in the fan club if they choose.
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Post by jrathatsme on Feb 6, 2009 17:26:48 GMT -5
It wouldn't be appropriate to list the members without their permission, but Fan Club members can reveal their membership in the fan club if they choose. Okay thank you for responding.
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Post by jrathatsme on Feb 22, 2009 20:58:53 GMT -5
How do i find out what my JCM # is?
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Post by sunshine on Feb 22, 2009 21:14:24 GMT -5
How do i find out what my JCM # is? If you registered for the Fan Club, you should have received an e-mail very late on Thursday night that contained the link to the VIP Lounge and your JCM number. Please pm me or any of the Mods if you did not receive this and we can check on it for you. Thanks!!
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jdreaming
House Blend
Congrats JASON!
Posts: 30
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Post by jdreaming on Feb 25, 2009 13:01:02 GMT -5
I'm totally embarrased, let's just get that out of the way. I did register for the VIP Lounge but have forgotten my password and it won't let me sign up again with a different password. I have tried to no avail to come up with the one I selected but....nada. Is there anything I can do?
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Post by McLovin on Feb 25, 2009 13:02:32 GMT -5
Send me a PM with your email and JCM number, and I'll contact the web admin about resetting it.
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Post by melbamorrison on Apr 12, 2010 21:25:38 GMT -5
*edited for content*
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Cathy
Cappuccino
256![N4:###]
Posts: 1,061
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Post by Cathy on Apr 12, 2010 22:16:34 GMT -5
Um, huh?
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